Cancellation Questionnaire

Complete this questionnaire to ensure we exhaust all opportunities to save a customer.

Enter Business Name *

What were the services you were looking to cancel? *

Did the service work the way you expected? If not, what didn't meet your expectations? *

For our own growth and to make our services better for future customers what could we have done differently to keep your business? *

If they say we can do something different what is it? Can we do it for them? If possible, say we can make those changes for them and try to keep their business.

What is your main reason for wanting to cancel? [CHOOSE ALL THAT APPLY] *

Explain what they are going to lose by canceling. What are they going to lose? *

Get management on the phone if they want to cancel. Who did you take over the call? *

Did you review the onboarding questionnaire with this merchant to remind them we set the correct expectations? *

Cancellation Questionnaire

Complete this questionnaire to ensure we exhaust all opportunities to save a customer.

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