Cancellation Questionnaire Complete this questionnaire to ensure we exhaust all opportunities to save a customer. Cancellation QuestionnairePlease enable JavaScript in your browser to complete this form.Enter Business Name *What were the services you were looking to cancel? *Did the service work the way you expected? If not, what didn't meet your expectations? *YesNoWhat were your expectations of (service)? Explain what the product actually does *For our own growth and to make our services better for future customers what could we have done differently to keep your business? *If they say we can do something different what is it? Can we do it for them? If possible, say we can make those changes for them and try to keep their business. What is your main reason for wanting to cancel? [CHOOSE ALL THAT APPLY] *Can't afford itOut of businessFound a different companyNot seeing resultsCommunicationWhat price would be more doable for them? Go to management with a price. *What are your future plans? If they are going to be getting into another business see if any of our services fit their needs? *What services are they offering? How much are they charging? Explain why we are a better fit (we do everything for the merchant)? *What kind of results were they expecting? How long have they been running services? Explain the ramp up period, see if another product fits their expectations better. *When was the last time they heard from an account manager? Did they ever ask for anything to be done or any information and not hear back? *Explain what they are going to lose by canceling. What are they going to lose? *Get management on the phone if they want to cancel. Who did you take over the call? *Did you review the onboarding questionnaire with this merchant to remind them we set the correct expectations? *YesNoWhat was the customer's response? *Why not? *Submit